Customer Loyalty Survey Examples

​

​

Q1.  How likely are you to recommend [Brand] to your friends, family or colleagues?

 

Very Likely

Likely

Somewhat Likely

Somewhat Unlikely

Unlikely

Very Unlikely

 

Q2.  Please tell us why you are [Insert Answer From Q1] to recommend [Brand].  What are 3 top things you would like most improved?  Please be as detailed as possible.
 

[Open Ended Text Answer]

 

Q3.  How likely are you to repurchase from [Brand] again?

 

Very Likely

Likely

Somewhat Likely

Somewhat Unlikely

Unlikely

Very Unlikely

 

Q4.  What is your overall satisfaction with [Brand]?

 

Very Satisfied

Satisfied

Somewhat Satisfied

Somewhat Dissatisfied

Dissatisfied

Very Dissatisfied

​

 

Q5.  For each statement below, please rate your satisfaction with the following aspects of your experience with [Brand].

[MATRIX SINGLE ANSWER TABLE USING SATISFACTION SCALE]

​

Ease of Checkout

 

Having the items I wanted In-Stock

On-Time Delivery

Value Received for the Price Paid

Quality of Items that were delivered to me

Accuracy of Items that were delivered to me

​

​

​

​

If you have any questions or need help with VoC - ping us: voc@incitefusion.com

​

​

​