Customer Loyalty Survey Examples
Q1. How likely are you to recommend [Brand] to your friends, family or colleagues?
Q2. Please tell us why you are [Insert Answer From Q1] to recommend [Brand]. What are 3 top things you would like most improved? Please be as detailed as possible.
[Open Ended Text Answer]
Q3. How likely are you to repurchase from [Brand] again?
Q4. What is your overall satisfaction with [Brand]?
Q5. For each statement below, please rate your satisfaction with the following aspects of your experience with [Brand].
[MATRIX SINGLE ANSWER TABLE USING SATISFACTION SCALE]
Ease of Checkout
Having the items I wanted In-Stock
Value Received for the Price Paid
Quality of Items that were delivered to me
Accuracy of Items that were delivered to me
If you have any questions or need help with VoC - ping us: firstname.lastname@example.org