Customer Loyalty Survey Examples

Q1.  How likely are you to recommend [Brand] to your friends, family or colleagues?

 

Very Likely

Likely

Somewhat Likely

Somewhat Unlikely

Unlikely

Very Unlikely

 

Q2.  Please tell us why you are [Insert Answer From Q1] to recommend [Brand].  What are 3 top things you would like most improved?  Please be as detailed as possible.
 

[Open Ended Text Answer]

 

Q3.  How likely are you to repurchase from [Brand] again?

 

Very Likely

Likely

Somewhat Likely

Somewhat Unlikely

Unlikely

Very Unlikely

 

Q4.  What is your overall satisfaction with [Brand]?

 

Very Satisfied

Satisfied

Somewhat Satisfied

Somewhat Dissatisfied

Dissatisfied

Very Dissatisfied

 

Q5.  For each statement below, please rate your satisfaction with the following aspects of your experience with [Brand].

[MATRIX SINGLE ANSWER TABLE USING SATISFACTION SCALE]

Ease of Checkout

 

Having the items I wanted In-Stock


On-Time Delivery


Value Received for the Price Paid


Quality of Items that were delivered to me


Accuracy of Items that were delivered to me

If you have any questions or need help with VoC - ping us: voc@incitefusion.com