Customer Loyalty Survey Examples
Q1. How likely are you to recommend [Brand] to your friends, family or colleagues?
Q2. Please tell us why you are [Insert Answer From Q1] to recommend [Brand]. What are 3 top things you would like most improved? Please be as detailed as possible.
[Open Ended Text Answer]
Q3. How likely are you to repurchase from [Brand] again?
Q4. What is your overall satisfaction with [Brand]?
Q5. For each statement below, please rate your satisfaction with the following aspects of your experience with [Brand].
[MATRIX SINGLE ANSWER TABLE USING SATISFACTION SCALE]
Ease of Checkout
Having the items I wanted In-Stock
Value Received for the Price Paid
Quality of Items that were delivered to me
Accuracy of Items that were delivered to me
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