Japan is a deeply layered society, complex in social-cultural norms and economic challenges.  Whether you are entering Japan for the first time as a start-up or have had a long-time in-country presence, successful integration, appeal and traction of a brand, product or...

Salt Lake City Utah - not the typical rendezvous joint to find the likes of Obama, Richard Branson, or Oprah, but there they all somehow converged to share their personal journeys to an audience of 11,000 attendees at the X4 Qualtrics Conference.  For obvious reasons,...

Courage - it's something that builds resilience and perseverance, but not without costs.  It could have been that bully, or the test you failed, or an unrequited crush, somehow you mustered up the courage to get back out there to try for another day.  Overtime, our ris...

Photo credit: https://twitter.com/TreyRatcliff

Why are people, Millennials to Baby Boomers, opulent and pinched, artistic and techie, academic and corporate, coming from all walks of the world to experience Burning Man?  Why would so many people spend an enormous amount...

Using Social Media Yammer Online Groups to Reach Your Customers Wherever They Are in the World

Know the pitfalls of NPS before you implement. Simple ways to link financials to loyalty.

It was a scene from Disney's Beauty and the Beast, where an awestruck Belle is gifted the grand library and overcome with love and gratitude.  That's what I felt the moment I stumbled onto the new public library at the epicenter of the Starfield COEX Mall in Seoul - So...

​During my time living and working in Vietnam, I had the great fortune to be exposed to a cross border project that looked into the life of how people incorporated the digital footprint in their lives.  My colleague, Christophe, a seasoned researcher and anthropologist...